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✅ [SOLVED] Contact AMAZON UK and get through to a person? Works in 2023!

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driver8
Posts (replies): 2026
Admin
Topic starter
(@driver8)
Mod (Amazon Associate)
Joined: 3 years ago

How to contact AMAZON and get through to a person?

After spending ages navigating the Amazon help system in my account, and trying to return 1 specific item that developed an electrical fault after 6 months, I finally got a result.

It's actually quite easy when you know.

“Contact us” link: amzn.to/UKContactUS

1. Tap on the link
2. Choose “Something else”
3. Then “more help”
4. This will start the messaging assistant
5. Type in “Customer service” for options to a call back or to start chat.

It's the normal hub, but don't get distracted by your previous orders, jump straight to Something Else :

and then Contact Us :

OR the direct URL of the Amazon chat window = amazon.co.uk / message-us

I had to select the specific item - the search facility worked very well - and then the agent popped up within 1 minute.

If you still have problems, try sending a twitter DM to @AmazonHelp - they replied within 5 mins to me, and were very helpful (in my case, this was needed at the very start of the process).


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Wowbagger
Posts (replies): 1278
(@wowbagger)
Prominent Member
Joined: 3 years ago

By coincidence I just found that out myself yesterday too. It was a relatively trifling matter (a disc missing the slip cover) and I had decided to spend no more than a few mins trying to get any kind of result, and managed to get it resolved to my satisfaction (a partial refund) within 5.


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driver8
Posts (replies): 2026
Admin
Topic starter
(@driver8)
Mod (Amazon Associate)
Joined: 3 years ago

What's most annoying is they must be deliberately obscuring this method of contact.

The most obvious method would be replication of the 30-day return, except you select >30 days, then it guides you through fault selection, etc, or takes you to the third-party seller's warranty info.

Even their help system tells you to contact the manufacturer if > 30 days, which of course is not true - the retailer is responsible for the first year.


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