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How to contact AMAZON and get through to a person?
After spending ages navigating the Amazon help system in my account, and trying to return 1 specific item that developed an electrical fault after 6 months, I finally got a result.
It's actually quite easy when you know.
“Contact us” link: amzn.to/UKContactUS
1. Tap on the link
2. Choose “Something else”
3. Then “more help”
4. This will start the messaging assistant
5. Type in “Customer service” for options to a call back or to start chat.
It's the normal hub, but don't get distracted by your previous orders, jump straight to Something Else :
and then Contact Us :
OR the direct URL of the Amazon chat window = amazon.co.uk / message-us
I had to select the specific item - the search facility worked very well - and then the agent popped up within 1 minute.
If you still have problems, try sending a twitter DM to @AmazonHelp - they replied within 5 mins to me, and were very helpful (in my case, this was needed at the very start of the process).
By coincidence I just found that out myself yesterday too. It was a relatively trifling matter (a disc missing the slip cover) and I had decided to spend no more than a few mins trying to get any kind of result, and managed to get it resolved to my satisfaction (a partial refund) within 5.
What's most annoying is they must be deliberately obscuring this method of contact.
The most obvious method would be replication of the 30-day return, except you select >30 days, then it guides you through fault selection, etc, or takes you to the third-party seller's warranty info.
Even their help system tells you to contact the manufacturer if > 30 days, which of course is not true - the retailer is responsible for the first year.
